FAQ

Why choose a LAGOM Gear chair over the others?

Can we just say because you are wise? You know you'll enjoy optimised gaming performance and elevated gaming marathons with our gaming gears that are built with quality and distinctiveness.

At Lagom Gear, we believe in creating the perfect gaming furniture and accessories that is just right for you.

Crafted with obsessive attention to details and made with only the finest materials, be ready to see and experience innovative designs that are meticulously crafted with your comfort in mind. 

What are the differences between the various gaming chair series?

APID Series: Suitable for those who are looking to buy their first gaming chair (oh hello and welcome!), the APID series not only looks good, it is equipped with all the necessary features at an affordable price. Perfect for those who are on a look out for a great bargain.

HALICT Series: Specially made for those who always stand out from the crowd, HALICT Series is your perfect set-up for Instagram and live streaming sessions. With a HALICT Series chair, you can be uniquely YOU.

COLLET Series: Perfect for those who appreciate the finer things in life, COLLET Series is made with top of the range materials that offers you unparalleled comfort. From 4D armrest to NAPPA leather, you will definitely fall in love (it'll feel almost like love at first sight!) with the COLLET Series. 

We believe there’s bound to be a collection for you as it’s gaming for all. What are you waiting for?

How do I select the correct gaming chair that fits me best?

It really comes down to personal preferences, be it material / fabric, design, colours, features, within each series. If you have concerns on body sizes and fit, dimensions of each product can be found under the individual product pages. 

What is the weight limit for LAGOM Gear chairs?

Most of our gaming chairs can fit the maximum load of 180cm (height) and 150kg (weight).

Our impressively strong and large gaming chair under the COLLET Series - EUHESMA, is made especially for the big and tall gamers; withstanding up to 170kg weight.

Where can I find LAGOM Gear furniture or stores?

LAGOM Gear is currently available online at our official website. You may shop for LAGOM Gear gaming chairs, desks and accessories on www.lagomgear.com. Yes, you're already here. 

What countries do LAGOM Gear ship to?

We ship to all states in Australia! 

In order to ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair through our official website at www.lagomgear.com.

You may contact us at sales@lagomgear.com if you'd wish to place an order to be delivered to other countries.

What payment methods do you accept?

We accept the following payment methods (Thank you in advance):
    • Credit / Debit Card (VISA, Master, AMEX, etc.)
    • E-Wallet (Shop Pay, Apple Pay, Google Play, etc.)

    How do I check the status of my order?

    You will receive an email consisting of your parcel tracking number once the order is out for delivery and also when the order is delivered.


    Eager and would like to track your order? Please email support@lagomgear.com with the following order details:
    • Customer Name:
    • Order ID:
    The above information can be found on your receipt sent via our confirmation email that you should have received. Our support team will keep you updated, via email, on your order status within 3 - 5 working days.

    How do I amend or cancel my order?

    No amendment / cancellation can be done once the order is confirmed and successfully paid. Holla us at support@lagomgear.com for further assistance. 

    Can I still change my mind after I’ve placed an order?

    It’s alright to change your mind, we understand. If you’re not totally satisfied (though highly unlikely) with your LAGOM Gear purchase, and your item is unused and in its original condition; you can return the unassembled item in their original packaging within 30 days of purchase, together with your proof of purchase, for a full refund. 

    For more detailed information about our Return Policy, you may check out the Warranty and Return Policy page.

     

    How much is the shipping cost and how long does it take to deliver?

    We offer standard shipping for all Gaming Chairs and Gaming Desks to selected countries and states. Please see our Shipping & Delivery page for more deets. 

    Does my chair come fully assembled? 

    Nope, your chair will arrive flat-packed for self-assembly. 

    Upon successful purchase and fulfilment, you will receive a confirmation email containing an Assembly Guide Video which will give you a step-by-step visual walkthrough of setting up your very own gaming gear; as well as some important safety information to keep in mind. 

    Again, if you run into any issues during the assembly process, you can just holla us at support@lagomgear.com and we will be happy to guide you through. 


    What does your warranty cover?

    We offer a 2-year limited hardware warranty on parts and lifetime warranty on frames.

    For detailed information regarding our warranty policy, read our full Warranty statement at the Warranty and Return Policy page. 


    How do I assemble my LAGOM Gear gaming chair / desk?

    Upon successful purchase and fulfilment, you will receive a confirmation email containing an Assembly Guide Video which will give you a step-by-step visual walkthrough of setting up your very own gaming gear; as well as some important safety information to keep in mind. 

    If you run into any issues during the assembly process, you can always holla us at support@lagomgear.com and we will be happy to help! 

    How do I take care of my LAGOM Gear gaming chair?

    Our gaming chairs are built with quality; they are extremely tough and durable. That being said, taking good aftercare is still crucial to ensure your gaming seat stays in a good condition for a longer period of time.
    Here’s a list of handy tips and tricks to keep you and your chair rocking!

    #1: Remember to keep liquids away from your chair! It is essential to avoid any form of liquid as it is unfavourable to the material. 

    #2: It is recommended to take an extra step to wipe it clean with a slightly dampened microfiber cloth once in a while to keep it spick-and-span for years. Softly dab all over it (don’t rub on it) and let it air dry before you sit on it again to conquer the gaming world.

    #3: Sweating is not much of an issue on its own but an extensive amount of humidity and oils can damage the surfaces. Solution to this? Keep your gaming room well ventilated and as cool as you!

    How long will my gaming chair last?

    While our gaming chairs are known for its toughness and durability, it is not friendly with rough usage and we all know that in reality, nothing really lasts forever. 
    For the best of your interest, you may want to consider keeping it away from your pets, sharp objects, impacts or other usages that are unintended for your chair so it may last longer for your usage.

    Can I request for my chair to be assembled before delivery?

    We would love for it to be but unfortunately it is currently still not possible as neither us nor the courier are able to send it after assembly.

    Your gaming chair / desk will arrive flat-packed for self-assembly.  
      Upon successful purchase and fulfilment, you will receive a confirmation email containing an  Assembly Guide Video which will give you a step-by-step visual walkthrough of setting up your very own gaming gear; as well as some important safety information to keep in mind. 

      If you run into any issues during the assembly process, you'll just have to connect with us at support@lagomgear.com and we will be ever ready to help! 


      Who do I talk to about getting an event participation or sponsorship by LAGOM Gear?

      Our Marketing team! We would love to be part of events / projects that support our purpose of GAMING FOR ALL; promoting equality among the gaming community. 

      You may holla the team at sales@lagomgear.com for any gaming opportunities or feel free to PM us via social media. 
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